Shipping Policy

Thank you for shopping with Groundara.

We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Once your order is placed, it is forwarded to our fulfillment team for processing.

Orders are typically processed within 1–2 business days.

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please note that orders are not processed on Sundays or public holidays.

Estimated Delivery Times

Standard shipping delivery estimates are as follows:

United States & Canada: 5–10 Business Days

United Kingdom & Europe: 5–10 Business Days

Australia: 3–7 Business Days

New Zealand: 5–10 Business Days

Singapore: 5–8 Business Days

Mexico: 6–12 Business Days

Other International Destinations: 5–15 Business Days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, peak seasons, or other circumstances beyond our control.

Warehouse Locations

Groundara ships from multiple fulfillment centers located in:

• United States

• Canada

• Australia

• Hong Kong

If an item is unavailable at the warehouse closest to you, it may be shipped from another fulfillment center.

In such cases, please allow an additional 2–4 business days for delivery.

Order Tracking

Once your order ships, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available after shipment.

If you have not received tracking information within 2 business days of receiving your shipping confirmation email, please contact our support team.

Email:
biruilibai@gmail.com

Please include your order number when contacting us.

Missing Items

In some cases, orders containing multiple products may be shipped separately.

If you receive part of your order but believe an item is missing, please contact us before reporting the shipment as lost.

Our team will investigate the shipment and provide an update as quickly as possible.

If we determine that an item was omitted from your order, we will send a replacement at no additional cost.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is entered correctly during checkout.

Groundara is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

Lost Packages

If your package appears to be lost during transit, please contact us immediately.

Groundara will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customer Support

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Groundara Customer Support

Email: biruilibai@gmail.com

We aim to respond to all customer inquiries within 24 business hours.