Refund Policy

90-Day Money-Back Guarantee

At Groundara, customer satisfaction is our priority.

If for any reason you are not completely satisfied with your purchase, you may return eligible products within 90 days of receiving your order for a full refund.

To qualify for a refund:

• The return request must be submitted within 90 days of delivery.

• Products must be returned in good condition.

• Original packaging is preferred whenever possible.

• Proof of purchase or order number is required.

To begin a return, please contact us at:

Email: biruilibai@gmail.com

Please include your order number and reason for the return. Return instructions will be provided by our support team.

Refunds will be issued to the original payment method used during checkout.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We strongly recommend using a tracked shipping service and keeping the tracking number until the refund process is complete.

Groundara is not responsible for return packages lost during transit.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately after delivery.

Please include:

• Your order number

• Photos of the product

• Photos of the packaging if applicable

After verification, Groundara will provide a replacement or full refund at no additional cost.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders may be cancelled before shipment.

Once an order has been processed and dispatched, cancellation is no longer possible. However, you may request a return after delivery according to this Refund Policy.

Exchanges

If you would like to exchange a product, please contact us within the 90-day return period.

For hygiene and safety reasons, exchanged products must be unused and in resalable condition unless the item is defective.

Delivered But Not Received

If tracking information indicates that your order has been delivered but you have not received it, please contact us within 7 days of the delivery date.

Groundara will investigate the shipment and determine whether a replacement or refund is appropriate based on the circumstances.

Refund Processing Time

Once your returned item is received and inspected, we aim to process eligible refunds within 1 business day.

After the refund has been issued, please allow approximately 3–7 business days for the funds to appear in your account, depending on your payment provider or bank.

Returns Address

Our returns facility is located in the United States.

Please contact us before sending any return. Return instructions and the appropriate return address will be provided after your request is approved.

Email: biruilibai@gmail.com

Our Promise

We want every customer to experience Groundara products with confidence.

That is why we offer a full 90-day money-back guarantee on eligible products. We encourage customers to use and evaluate their purchase during this period.

If you are not satisfied with your experience, simply contact us within 90 days and we will assist you with the return process.

Shop with confidence. Your satisfaction is our commitment.